Job Description

Introduction

Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za

Disclaimer

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Role Purpose

Ensure that Metropolitan Retail business units have systems of internal control that adequately identify, measure, monitor, manage and report on the compliance risks it faces. To provide regulatory advice to business units to assist the business to achieve its strategic objectives within the regulatory framework.

Requirements

LLB degree or degree recognised by the FSCA for a compliance officer
Registered as a compliance officer with the FSCA or capable of becoming registered (preferred)
Compliance Officer: 5-10 years' Compliance experience in the financial services industry

Duties & Responsibilities

INTERNAL PROCESSES

Identify, measure, monitor and report business compliance risks with the support of the business.
Assist business with translating compliance related matters into actionable policies and procedures.
Submit regulatory compliance reports to regulators where applicable.
Reporting on and providing accurate and complete information to stakeholders in respect of regulatory matters and compliance risks as well as compliance breaches.
Compile an annual monitoring plan and present for approval by the relevant executive committee.
Conduct and ensure that monitoring is conducted in line with the approved annual monitoring plan.
Identify and then notify relevant stakeholders of compliance training opportunities.
Provide ongoing training support to stakeholders to ensure that all staff members are trained in respect of regulatory obligations.
Monitor and measure compliance performance by the 1st line of defence, and ensure appropriate mechanisms are in place to identify and address non-compliance by the 1st line of defence.
Monitor whether a complaints handling process developed by business is in line with regulatory and legislative obligations.
Maintain good working relationships with regulators and Group Compliance to ensure consistency of information presented and to avoid any future contradictions within MML.
Providing reports, regular and ad hoc to Divisional/Business unit Management, Group Compliance and other relevant forums.
Ensure compliance obligations are factored into contracts with external suppliers/service providers, where applicable.
Keeping abreast of compliance obligations and new developments in the compliance landscape.


CLIENT SERVICES



Provide authoritative, expertise and advice to clients and stakeholders in respect of achieving the business strategy.
Build and maintain relationships with clients and internal and external stakeholders
Define service practices which builds rewarding relationships, encourages innovation and allows others to provide exceptional client service.
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
Make recommendations to improve client service and fair treatment of clients within area of responsibility.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.


PEOPLE



Create a positive work climate to maximise collaboration within the team and within the business.
Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
Encourage innovation, change agility and collaboration within the team.


FINANCE



Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
Identify solutions to enhance cost effectiveness and increase operational efficiency.
Implement and provide input into governance processes, systems and legislation within area of specialisation.
Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.
Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.

Competencies

Business Acumen
Client/ Stakeholder Commitment
Drive for Results
Leads Change and Innovation
Motivating and Inspiring Team
Collaboration
Impact and Influence
Self-Awareness and Insight
Diversity and Inclusiveness
* Growing Talent