Job Description

We are seeking detail-oriented and analytical

Compliance Analysts

to join our team. The successful candidates will be responsible for ensuring compliance with regulatory requirements and maintaining high-quality standards in our operations. This role involves conducting audits, risk assessments, and quality monitoring to identify areas for improvement and implement corrective actions.

Requirements:

Positive attitude and enthusiasm for the role Strong commitment to work ethics and delivering high-quality results Ability to adapt to our dynamic company culture and fast-paced environment Analytical and problem-solving skills Ability to work independently and as part of a team Strong attention to detail and organizational skills

Beneficial:

1-3 years of call center experience Quality assessment or quality monitoring experience Customer service or support experience

Key responsibilities:

Evaluate and assess customer service calls for quality Provide constructive feedback to agents Collaborate with teams to improve quality and performance Conduct compliance risk assessments and audits to identify potential risks and vulnerabilities Monitor and analyse regulatory changes, updates, and trends to ensure compliance with relevant laws and regulations Develop, implement, and maintain compliance procedures and policies to ensure adherence to regulatory requirements Collaborate with various departments to ensure compliance with regulations and industry standards

Key skills:

Compliance and regulatory knowledge Risk assessment and management Analytical and problem-solving skills Communication and interpersonal skills Attention to detail and organizational skills

Benefits at CiQ:

Basic salary -

R6,400

Attendance bonus -

R350

KPI bonus (Quality, accuracy and productivity) -

R350

Great culture, training, and growth opportunities
Job Type: Full-time

Pay: R6400,00 per month

Work Location: In person