Job Description

Complaints Resolution Specialist - Turning Frustration into Satisfaction!

Are you a master of empathy, a detective for solutions, and a pro at turning frowns into smiles? Do you thrive on finding resolutions that leave clients not just satisfied, but impressed? Join our client's team and let's redefine customer service in the insurance industry!

About Our Client:

They believe that every complaint is an opportunity to exceed expectations. They're not just in the business of insurance; they're in the business of exceptional service. They're looking for a Complaints Resolution Specialist to join them in this mission.

What You'll Do:

Client Advocate: Be the voice of their clients, listening attentively to concerns and working tirelessly to find swift and satisfactory resolutions.

Solution Architect: Analyze complex complaints, identify root causes, and develop creative solutions that not only address the issue at hand but prevent reoccurrence.

Empathy Expert: Approach each complaint with genuine care, ensuring clients feel heard, valued, and confident in their commitment to their satisfaction.

Continuous Improvement: Collaborate with cross-functional teams to implement process enhancements, making sure future interactions are even smoother.

What You'll Bring:

Complaints Resolution Wizardry: Proven experience in effectively resolving complex client complaints within the insurance industry.

Empathetic Approach: Genuine care for clients' well-being and a demonstrated ability to relate to their concerns.

Problem-Solving Prowess: Ability to dissect complex issues, identify solutions, and communicate them clearly and effectively.

Customer-Centric Mindset: An unwavering commitment to ensuring every client interaction results in not just satisfaction, but genuine delight. * 5+ years' experience: Personal Lines claims experience across all personal lines sections of the policy.

• Commercial experience will be an advantage.
• Complaints handling experience will be an advantage
• Matric is an essential requirement
• FAIS Credits (as per FAIS requirement)
• Must be Fit and proper in terms of the FAIS Act
• Regulatory Exam: Representatives
• Must not be debarred with FSB

What They Offer:

Competitive Compensation: Enjoy a salary that reflects your expertise in complaints resolution, along with a comprehensive benefits package.

Professional Development: Access to ongoing training and development opportunities, keeping you at the forefront of customer service excellence.

Positive Environment: Join a team that celebrates collaboration, innovation, and the positive impact they have on their clients' lives.

Impactful Work: Contribute to building lasting client relationships by turning challenges into opportunities for growth.

If you're ready to be the unsung hero of customer satisfaction, apply today, and let's turn complaints into compliments together!

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