Complaints Administrator
Cape Town, Western Cape, South Africa
Job Description
PURPOSE OF THE POSITION
The main purpose of the post is to register, evaluate and process complaints received within set timeframes.
KEY PERFORMANCE AREAS
- Processing of Data. Register, process and resolve or escalate complaints
- Attend to all administration related to complaints
- Good application and interpretation of legislation
- Exceptional attention to detail
- Strong numerical and negotiation skills
- Focus on overall customer service experience
- The ability to remain calm under pressure
- Ability to plan work activities and good time management
- Excellent administrative skills
- Excellent written and verbal communication skills
- Grade 12
- Paralegal Diploma
- A relevant Legal Degree is preferred
- Minimum of 4 years work experience in a legal environment dealing with civil (litigation) processes
- General knowledge of legislation including the Sheriffs Act, its regulations and its Code of Conduct
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Job Detail
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Job IdJD1455225
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned