Job Description

JOB TITLE: Debt Collection Administrator
AREA: Pretoria North
INDUSTRY: Debt Collection
Salary / CTC: 3 Tier basic salary for first 3 months, favourable commission split with great earning potential
Report to: Directors
Type: Permanent
Key Responsibilities:
Debt Collection via Call Centre:

• Conduct inbound and outbound calls to debtors to discuss outstanding payments.
• Negotiate payment arrangements and settlements with debtors in a professional and tactful manner.
• Ensure that all debt collection processes adhere to legal and ethical standards.
• Keep accurate and detailed records of debtor conversations, agreements, and payment plans.

Customer Service & Communication:

• Handle general inquiries from clients, debtors, and visitors, providing prompt and accurate information.
• Address debtor concerns and complaints while maintaining a calm and professional demeanor.
• Provide information to clients regarding their debt collection progress and statuses.

Administrative Support:

• Manage administrative duties such as filing, updating debtor records, and preparing reports on collections.
• Assist with the creation and management of debtors' accounts and payment records.
• Support with the preparation of necessary documents and correspondence.

Front Desk & Reception Duties:

• Greet and direct visitors, clients, and debtors to appropriate departments.
• Handle incoming mail, packages, and deliveries.
• Maintain a clean and professional reception area.

Team Collaboration & Support:

• Collaborate with debt collection agents and management to ensure smooth daily operations.
• Assist with coordinating meetings, appointments, and other internal tasks.
• Adherence to Company Policies:
• Ensure all debt collection practices are in line with company guidelines and regulatory requirements.
• Stay updated on the company's products, services, and debt collection processes.

Key Requirements:
Education & Experience:

• Matric (Grade 12) or equivalent.
• Proven experience in a call centre, customer service, or administrative role.
• Previous experience in debt collection or a financial services environment is beneficial
• Knowledge of debt collection laws and regulations is advantageous.

Skills & Competencies:

• Excellent verbal and written communication skills.
• Strong customer service focus with the ability to remain calm under pressure.
• Strong negotiation skills and the ability to resolve disputes effectively.
• High level of administrative and organisational skills.
• Proficiency in Microsoft Office and general office software.
• Attention to detail and the ability to manage multiple tasks efficiently.
• Ability to work independently and as part of a team.
• Familiarity with debt collection software or CRM systems is an advantage.