Job Description

Role Overview
We are looking for a strategic, execution-focused Community Manager to lead the go?to?market and community experience for an executive assistant staffing platform. This role sits at the intersection of product, community, and growth, building and nurturing a high?trust ecosystem for both employers and top?tier EA talent while actively driving adoption and engagement.

Core Mission

Own the community and product narrative for the platform, shaping how employers and executive assistants discover, understand, and experience the product. Design and execute programs that attract, onboard, engage, and retain both sides of the marketplace, turning users into advocates.
Key ResponsibilitiesCommunity Strategy & GTM

Develop and execute a community?led go?to?market strategy for new features, services, and programs. Define audience segments (employers vs EA professionals), messaging, and engagement journeys across channels. Partner with product and marketing to turn community insights into positioning, campaigns, and launch plans.
Employer Community & Enablement

Build a high?touch community experience for hiring managers and founders using the platform. Facilitate their journey from first touchpoint to loyal users through onboarding, office hours, events, and ongoing education. Gather feedback on hiring needs, process friction, and product gaps, and translate this into clear, actionable insights internally.
Talent Community & Experience

Own the community experience for executive assistants and candidates on the platform. Design and run programs that help them succeed: application guidance, interview prep, best practices, events, and peer spaces. Ensure the candidate side feels supported, informed, and valued throughout the pipeline and post?placement.
Execution & Operations

Run day?to?day community operations across channels (Slack/Discord, email, social, live events, webinars). Create and manage content (playbooks, FAQs, updates, spotlights) that support both employers and talent. Track and report on key metrics: activation, engagement, retention, placement satisfaction, and community growth.
Cross?Functional Collaboration

Act as the community's voice in product, marketing, and sales discussions. Work closely with sales to ensure a smooth handoff between community touchpoints and hiring workflows. Collaborate with product to co-create features that serve both employers and EA professionals.
What You Bring

Experience in community management, customer success, or marketplace/gig/talent platforms (ideally in staffing, HR tech, or ops/EA space). Comfort both strategizing (roadmaps, programs, funnels) and executing (running events, moderating, sending campaigns, building processes). Strong communication and facilitation skills with the ability to build trust with busy executives and high?caliber assistants. Data?aware mindset with familiarity using KPIs and feedback to iterate on programs and community strategy.
Job Types: Full-time, Permanent

Pay: R17050,20 - R23870,28 per month

Work Location: Remote