Job Description

About Owner Exchange

Owner Exchange is a trusted, vendor-free peer network for top-performing veterinary practice owners. We bring together 7-figure practice owners to share insights, solve challenges, and build lasting professional networks. Through curated forums, live peer groups, and structured onboarding, we help members unlock the power of collective intelligence to scale their impact.

Role Overview

We're looking for a Community Manager to lead the coordination and engagement of our members across online forums, peer groups, and onboarding experiences. This person will be the connective tissue of our community--welcoming new members, sparking conversations, ensuring participation, and maintaining the high-trust, high-value culture that defines Owner Exchange.

You'll work closely with our leadership and marketing teams to ensure every member feels supported, informed, and activated from their very first interaction.

Key ResponsibilitiesCommunity Engagement and Forum Management

Moderate and manage discussions across our private forums and groups (e.g. Circle, Slack, or similar). Prompt conversations, answer common questions, and ensure threads remain high-quality and on-topic. Encourage member-to-member engagement by tagging, introducing, and connecting relevant members. Track engagement metrics and identify quiet members who need nudges to participate.
Member Onboarding and Orientation

Schedule and host onboarding calls for new members, ensuring they understand community benefits, navigation, and expectations. Coordinate pre- and post-onboarding communications (emails, reminders, follow-ups). Guide members through joining the forums, setting up their profiles, and participating in their first discussions. Maintain a seamless handoff from sales to onboarding to community.
Event and Group Coordination

Support the scheduling and logistics of peer group sessions and virtual meetups. Remind members of upcoming events, collect RSVPs, and help facilitate smooth sessions. Share post-event summaries and keep discussions alive between meetings.
Community Growth and Improvement

Gather feedback from members to continually improve onboarding and community experience. Collaborate with the marketing team to highlight community success stories and engagement wins. Suggest new initiatives, content, or systems that enhance member value and retention.
Ideal Candidate Profile

Experienced Community Builder: Proven track record moderating and growing engaged online communities or peer groups. Excellent Communicator: Warm, clear, and professional in both writing and live calls. Organized and Proactive: Can manage multiple threads, calls, and events simultaneously without dropping details. People-Oriented: Thrives on connecting with individuals and helping them feel included. Tech-Savvy: Comfortable using community platforms (e.g. Circle, Slack, Mighty Networks), scheduling tools (e.g. Calendly), and CRM systems.
Nice-to-Have Skills

Experience working with high-net-worth professionals or private peer networks. Background in veterinary, healthcare, or professional communities. Familiarity with GoHighLevel or similar CRM tools. Event moderation or hosting experience.
Why Join Us

Be part of a mission-driven community empowering practice owners to grow together. Shape the culture and growth of an exclusive, trusted network. Flexible remote role with room to innovate and take ownership. Work alongside a small, passionate team that values clarity, integrity, and initiative.
Job Type: Full-time

Pay: R29000,00 - R34000,00 per month

Work Location: Remote