Job Description

Futureworld works with large organizations to build game-changing new businesses. We are currently recruiting for a

Social & Community Manager

to work at a soon to launch insurtech business that we are building in partnership with a leading media company. Note that this role will be employed directly by this new business, not Futureworld.


We are building a game-changing digital platform helping South Africans make confident decisions around financial products -- starting with insurance. We blend the power of technology with the nuance of human advice, delivering expert, personalised guidance that users can truly trust. We're building a brand that's about more than just cover -- it's about connection, clarity and confidence.


Backed by one of SA's largest media groups, we're an early-stage startup with a big vision and the resources to back it. We're launching in early 2025, and this is your chance to join the founding team shaping how South Africans interact with financial advice online.

ABOUT THE ROLE

We're looking for a versatile and hands-on

Social & Community Manager

to own and evolve our social presence. You'll manage our social media platforms day-to-day, build and engage a thriving online community, create and curate content, and be the bridge between our brand and our audiences.


This is a key role at an exciting time -- you'll help turn our brand promise into real conversations, real feedback, and real growth.

WHAT YOU'LL BE DOING

Plan, schedule and manage daily posts across Instagram, Facebook, LinkedIn and more. Develop and implement monthly social strategies aligned to campaigns, product moments, and brand goals. Build a loyal community by engaging with followers, responding to comments, and nurturing conversations. Create thumb-stopping content in partnership with our design team and agency -- from reels and carousels to polls and stories. Source UGC and work with brand insiders to bring our human-first story to life. Monitor sentiment, flag issues early, and be the voice of our users internally. Facilitate feedback loops with product and CX teams to help us improve continuously. Stay on top of social trends, tools and tactics to keep our approach fresh and culturally relevant. Report on performance and optimise content to grow reach, engagement and conversion.

WHAT WE ARE LOOKING FOR

3-5 years' experience in social media management and/or online community building (startup or consumer-facing brand experience a bonus). Exceptional writing and communication skills -- you know how to speak with cut-through, clarity and warmth. Creative instincts and a strong eye for detail -- you care about how things look and feel. Naturally curious, proactive and resourceful -- you take initiative and thrive on impact. Confident with basic analytics tools, planning software and Meta Business Suite. Passion for people, community and making financial services more human. Based in Gauteng (hybrid role).

WHAT YOU CAN EXPECT

Competitive salary and benefits Flexible, hybrid working A chance to build something meaningful from the ground up * A supportive, savvy team who values clarity, creativity and collaboration