Key Outputs / Responsibilities include but not limited to:
Responsibility for effective internal and external communication
communicates with residents on an ongoing basis via SMS, e-mails, website, hardcopy and telephone
produces and promotes the internal magazine "Buzzard" every three months and secures advertisers
produces the newsletters for the HOA and the Golf Club on alternate weeks
the drafting and proof reading of all communications to Homeowners and the public will be the responsibility of this role
communicates all emergency announcements to residents
produces and disseminates marketing communication for Golf club functions and events
picks up feedback from residents and assess the Vibe
provides feedback to management
Management of Marketing Events
promotes the image and reputation of the HOA and the Golf Club so that they are seen in a positive light
arranges various community events on the estate such as Easter Egg hunt, HOA-Golf Day, Christmas Market, fun walk / run, hobby groups (birders, etc), meet & greet, also street braais, etc
organises community events sponsored by service providers - average of one per month
plans the necessary advertising, sponsorships and PR for the events
Provision of a PR function for the HOA and the Golf Club
acts as the link person between the HOA, Golf Club and external parties
vets all incoming marketing proposals and recommends appropriate action of CEO
Arranges publicity for the HOA and the Golf Club
Secures sponsorships for events and facilities
Arranges charity events (HOA-Golf Day) and corporate social involvement
Management of the relationships with service providers and estate agents
Provides induction and accreditation for estate agents who are authorised to operate on the estate
Attends and facilitates the orientation workshops for estate agents
monitors their compliance with the terms of their agreement and ensure that no unauthorised agents operate on the estate
receives and addresses residents complaints
acts on infringements
markets events sponsored by service providers and agents
Mangement of Kingswood Golf Estate Website
Ensures that the content on the website is relevant and udpated
obtains sponsorship for the website hosting
monitors activity on the website and responds to queries and / or complaints
manage content and media on websites
Manages new owner interaction and the welcome pack
ensure that new owners are welcomed when they move into the estate
coordinates the delivery of the welcome pack with the CEO
resolves any queries from new Homeowners
ensures that the welcome pack is kept updated and relevant
Management of the Marketing and Communication budget
Operates as the budget holder for the marketing and communications function
provides input to the CEO / Financial Manager for inclusion in the Annual Budget approved by the Board
Operates within budgeted parameters
Ensures that events and functions do not run at a loss