Job Description

Role: Community Coordinator
Location: Workshop17 Newlands Cricket Ground
Benefits: Medical aid & Provident Fund contribution
Job brief
As the face and ambassador of Workshop17 Newlands Cricket Ground, you will be the primary point of contact for our members and guests. Your mission is to deliver an unforgettable "wow" experience, making every interaction memorable, fostering a sense of community, and inspiring clients to return for their next event. You will exemplify exceptional customer service, consistently demonstrating a friendly, approachable, and professional demeanour toward guests and colleagues alike.
You'll be a multi-tasker who can "wear many hats" while maintaining a warm, approachable presence. Supporting the team to deliver five-star service will be second nature to you, as will anticipating the needs of members and guests before they even have to ask. If you consider yourself a customer service superstar with a can-do attitude, exceptional work ethic, and an eye for detail, this is the role for you.
You'll work closely with the Location Manager and a dedicated on-site team, collaborating to ensure every event is a resounding success. We're looking for someone calm under pressure, focused on the bigger picture, and passionate about creating perfect days for our Workshop17 NCG members and clients.
Working at Workshop17
Ready to join Africa's #1 co-working space? Where individuals, teams and companies choose to work, meet and event. Our 14 unique locations across Johannesburg, Cape Town, Paarl, Ballito and Mauritius offer our members a fully serviced, flexible high-tech co-working space, providing a platform for innovation, community, learning and culture.
Why work for us?
Besides being the best co-working place in Africa, we're a dynamic and passionate team that works smart, in an energetic, fast-paced culture of service, responsibility and creative problem-solving. Goal-orientated? Ambitious? We're all about upskilling, learning and self-improvement. Suppose you are a straight-talking and multi-tasking individual who's all about customer service and can effortlessly handle heavy workloads and everyday glitches. In that case, we want you to be part of our growing team at Workshop17 NCG.
Required Skills & Characteristics:

• Energetic, friendly and ambitious professional.
• Ability to deliver exceptional services despite heavy workloads.
• Proactive, passionate and reliable problem-solver who thrives on providing exceptional customer experiences.
• Collaborator and team player.
• Meticulous
• Integrity and professionalism.

General Scope of Work
Community Management

• Assist the team with a variety of tasks, including but not limited to: walkthroughs, space inspections, reception duties, parking requests, and managing the credit card sheet.
• Utilise the my.w17 community platform to manage member information and engagement.
• Handle member and community queries promptly, escalating issues when necessary to ensure swift resolution.
• Drive member and community engagement initiatives to foster a vibrant, connected environment.

Space & building facilities and maintenance

• Conduct regular maintenance walkthroughs to ensure the facility meets high standards of cleanliness and functionality.
• Oversee facilities management tasks, including space cleanliness, setup, cleaning coordination, and logging maintenance requests via our support platform.
• Conduct regular stock-takes and oversee monthly supply orders to ensure the location is consistently well-stocked and operational needs are met.

Business development (sales) and member experience

• Gather and record detailed client and organisational information daily, updating the CRM and my.w17 platform accurately.
• Facilitate referrals and cross-location opportunities, including meeting rooms and workspace bookings.
• Generate and track leads within the CRM to support business growth and membership expansion.

Financial Administration

• Raise supplier purchase orders promptly, and ensure all invoices are prepared accurately and issued promptly.
• Ensure all suppliers are set up in the system without delay to meet payment deadlines and maintain positive vendor relationships.
• Assist with maintaining location debtors.
• Assist in managing payments and invoice runs.

Client satisfaction

• Deliver consistently exceptional, 5-star service to all clients and members, going above and beyond to exceed expectations.
• Respond to all community and event requests professionally and in a timely manner.

Team player/support

• Provide general support to the location team and assist across departments as needed to ensure smooth operations.
• Act as the point of contact and stand-in for the Location Manager during their absence, maintaining continuity and leadership on-site.

Ideal Qualifications/Experience
Education:

• A diploma or degree in Hospitality Management, Business Administration, Facilities Management, Community Management, or a related field is preferred. Certifications in Customer Service, Office Management, or Facilities Coordination are advantageous.
• Management: To allocate resources effectively and avoid overspending.

Experience:

• Minimum 2-4 years of relevant experience in community management, facilities coordination, office support, or a similar client-facing operational role.
• Demonstrated experience managing space and building maintenance tasks, including conducting walkthroughs and coordinating cleaning and repairs.
• Proven ability to manage financial administration tasks such as raising purchase orders, managing invoices, and overseeing debtors.
• Familiarity with CRM systems and community engagement platforms.
• Track record in business development activities, including lead generation, client engagement, and facilitating cross-location referrals.
• Strong history of delivering exceptional customer service, consistently exceeding client and member expectations.
• Experience working collaboratively within a team and stepping into leadership roles as required, including acting as a stand-in for management.

Skills and Competencies:

• Excellent communication and interpersonal skills to effectively engage with members, clients, suppliers, and internal teams.

• Strong organisational skills with the ability to multitask and prioritise responsibilities effectively.
• Proactive problem-solving capabilities, able to anticipate issues and take initiative to resolve them.
• Detail-oriented with a focus on accuracy, particularly in financial and administrative tasks.
• Tech-savvy and adaptable, with the ability to quickly learn and use digital platforms and software.
• A customer-centric mindset combined with a friendly, approachable demeanour.
• Reliable, flexible, and calm under pressure, with a positive, can-do attitude.