Job Description

JOB DESCRIPTION

• Formulate and implement the Internal Communications Strategy, Plan & Calendar for the Company inclusive of the CSI Employee Volunteer Programme and input from all Divisions of the Company.
• Coordinate, write, edit, collaborate and liaise with internal stakeholders in terms of disseminating clear and concise content that keeps Company employees informed, inspired, educated and engaged.
• Develop guidelines and processes to effectively manage, support and prioritise various internal communication requirements from various stakeholders, e.g., projects, emergencies, expectations and deadlines.
• Accountable for overseeing the development and production of all internal communications and materials to ensure alignment / adherence with Companys branding, style guidelines and corporate identity, amongst others, the Intranet, Company Brief, Announcements, Webcasts, Podcasts, Presentations and Weekly Wraps.
• Oversee and manage the development, improvement and maintenance of the Company Intranet, the information architecture, visual design, navigation and content.
• Manage technology driven and non-technology driven communications channels including intranet, internal social media, electronic newsletters, videos, video net, webinars, print, face to face etc.
• Provide advice and support to stakeholders as well as identify and use appropriate communication channels / methods to manage the flow and dissemination of accurate, relevant, reliable, and timely communication to employees, i.e., company updates, emails, and announcements etc.
• Work with the entire CME team in particular with the CSI Programme Manager, Events Specialist and Web Administrator.
• Accountable for leading internal crisis communication when a crisis or critical issues arise. Guide
• divisions/stakeholders to effectively communicate without having any negative impact on the brand and Companys reputation.

• Degree in Communications, Public Relations, Journalism, Brand Management, Social Science or Humanities.
• Minimum of 5 to 7 years experience in Corporate Communications, Internal Communications and/or, Change Communications experience, ideally in large organisations and preferably in financial services, professional services, or consulting

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