Job Description

Job Summary DRC Hatfield The Dispute Resolution Centre is an independent Dispute Resolution Body accredited by the CCMA to resolve Labour disputes that fall within the scope of activity of the Retail Motor Sector. The incumbent appointed in this position will conduct conciliation and arbitration proceedings. RESPONSIBILITIES/DUTIES Administration Attend to complaints and correspondence received for and on behalf of the DRC. Attend where required to screening, allocation and process of cases and applications. Issue high-quality arbitration awards within the statutory time limit of 14 days Assist in quality control of awards. Dispute Resolution Conduct conciliations, con-arb''s, arbitrations in both accredited and enforcement matters. Attend to interlocutory applications, including jurisdictional issues, rescission applications and S143 applications. Deal with requests for postponement as received by the DRC. Maintain an acceptable settlement rate Customer Service Attend to queries, complaints and correspondence received in own matters and where required on or behalf of the DRC Facilitate good relations between parties and provide guidance and support to both internal and external stakeholders. Adhoc Support to the Managing Commissioner and the DRC regional offices Maintain the DRCs position as a high-performing dispute resolution body. Sound administration skills Proven track record as Conciliator and Arbitrator Thorough understanding and knowledge of the various Emplyement Law and relevant Labour Statutes Attention to detail Integrity and honesty Good Planning and organizational skills Above average verbal and written communication skills Ability to work independently and use initiative along with problem solving abilities Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management Must have good interpersonal and high level decision making skills Must be familiar with change management and transformation skills Strong work ethic Ability to consistently meet performance targets EDUCATION REQUIREMENTS AND EXPERIENCE Relevant degree with Post-graduate qualification in Labour Law Accredited as a CCMA commissioner or Bargaining Council panellist is a requirement Admission as an attorney/ advocate would be an advantage. Minimum of 3 years experience and competent knowledge of employment law, including but not limited to the LRA, BCEA, EEA and any other relevant legislation. Exposure in Human Resources and Industrial Relations Competent knowledge of Labour Court processes and procedures People management experience will be an advantage Working knowledge of Microsoft Office Basic financial management experience Valid Drivers Licence

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