Job Description

What will you do?
Santam's Commercial Contact Centre currently has exciting opportunities available for Commercial Underwriters (CoE) who will be based in Bellville and or JHB
The Commercial Underwriter is a technical role with strong underwriting and client focus. The successful incumbents will embark on a rotational journey within CLCC, gaining exposure to various departments to foster a well-rounded skill set and a deep understanding of our underwriting principles and practices.
Although the primary role focus but not limited to underwriting, new and existing business to maintain profitability while also creating a platform to aid the growth process.
What will make you successful in this role?

• Effective underwriting of complex risks (new business, renewals, ad-hoc)
• Identifying re-insurance and appropriate action
• Effective screening actions
• Providing quality and correct feedback on high level technical queries
• Working within higher level mandates
• Ownership of non-standard commercial products
• Negotiating with internal and external clients
• Building and maintaining relationships at various levels within the organisation including CCC, distribution and HO underwriting
• Strong retention (profitability and growth) focus

Qualifications and Experience

• A minimum of 3 years underwriting Commercial Insurance
• Grade 12
• IISA professional membership (licentiate / associate)
• FAIS compliant: 120 credits on NQF level 5 (Commercial Lines)
• Proficiency in MS Word and Excel
• Santam Commercial product training (SMK's)
• Regulatory Examination (RE)
• Risk Identification and Assessment programme (RIA)
• A good understanding of contact centre processes, SLA's and commercial quoting tools.

Skills

• Good communication and negotiation skills
• Must be fully bi-lingual in English and Afrikaans
• Strong client service orientation
• Strong analytical skills
• Ability to work under pressure
• Strong sense of self-management
• Strong relationship building and network skills

Applications should specify the following:

• Total years of commercial underwriting experience
• Years of commercial underwriting experience at Santam
• Total years of service at Santam
• Insurance Qualification (if applicable)
• Professional Qualification (if applicable)
• RE Certificate (if applicable)

Confirm if training was completed on the following:

• Santam Agri (Namibia + SA)
• SMK 1 /SCP 1
• SMK 2 /SCP 2
• SMK 3 /SCP 3
• SMK 5
• SMK 8
• SMK 9
• Thatched Roof
• Tourism & Guesthouse
• Confirm completion of: Yes/No
• FPA
• GIS
• RIA
• Risk Management Qualification
• Veld on Fire

Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Closing Date 20 June 2025