Job Description

Please note: This role is open for applications, but our recruitment team is taking a short festive season break. We will review all applications as soon as we return in the new year. Thank you for your patience, we can't wait to connect with you and explore future opportunities at RBS.

Role Purpose

The Commercial Lines Underwriter provides effective and efficient underwriting services for commercial clients, supporting the business strategy by retaining existing clients and securing new business. This role ensures compliance with company standards, regulatory frameworks, and quality assurance processes, while delivering a high-quality client experience.

What you'll be responsible for

Financial & Business Performance

You will actively minimize cancellations and contribute to meeting client retention targets. Your work will support the company's financial goals by applying sound underwriting decisions and managing risks effectively.

Client & Stakeholder Engagement

Professional, accurate, and timely communication with clients, account executives, and insurers is central to this role. You will build strong, mutually beneficial relationships and ensure client satisfaction targets are consistently achieved.

Underwriting & Business Processes

You will manage the end-to-end underwriting process for new business, renewals, endorsements, and re-broke policies, as well as handle cancellations. This includes addressing general enquiries, assessing cover and product requirements, rating policies, and maintaining accurate records. You will adhere to company quality standards, regulatory frameworks, and internal mandates, while contributing to team projects and maintaining productivity targets.

Learning, Growth & Collaboration

Living the RBS values, pursuing continuous self-development, and achieving personal development objectives are expected. You will also share knowledge with the team and ensure that productivity and quality assurance standards are consistently met.

What you'll need

Minimum Qualifications & Skills

RE5 FAIS compliant (credits and/or full qualification) Excellent communication and customer service skills Strong attention to detail

Minimum Experience

Minimum 3 years as a Commercial Lines Underwriter (medium to large commercial accounts) * Minimum 3 years' experience at a short-term insurance brokerage