Job Description

Reporting to: Operations Manager
Job Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets
Location: Woodstock, Cape Town
Key Responsibilities:
Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

• Management of performance against set targets;

• Collections
• Productivity
• Quality
• Act as point of escalation for queries and complaints
• Ensuring understanding of the business and legislative requirements
• Full staff management
• Reporting
• Any ad-hoc duties

• Living the Nimble Values, as a leader you will:

• Create a Positive Impact by leading with enthusiasm, drive positive outcomes and contribute to creating a productive work environment.
• Get It Done by demonstrating a strong sense of accountability and drive, ensuring tasks and goals are completed on time and to a high standard.
• Find Better Ways by continuously innovating and look for ways to improve processes, enhance performance and deliver better results.
• Do the Right Thing - Lead by example with integrity, ensuring decisions and actions align with the company's values and ethical standards.

Requirement:

• A minimum of 2 year working experience in a Team Management role

• Management experience in a Collections Outbound or Customer Care environment is advantageous
• Competent in MS Office at an intermediate level

• MS Word
• MS Excel
• MS Office

• Good attendance and disciplinary record is essential

Skills / Knowledge / Attributes:

• Strong financial skills
• Target driven
• Able to manage conflict
• A proactive team player
• Strong administrative discipline
• Ability to think on your feet and use initiative
• Outstanding communication and interpersonal abilities
• Ability to listen and actively provide feedback
• Strong customer orientation (TCF approach)
• Attention to detail
• Excellent organisational and planning skills
• Willing to learn

Remuneration and Benefits Structure:

• Competitive Salary
• Performance based Incentives
• Comprehensive Benefits Package, at the full cost to the Employer:
• Funeral Cover
• Group Life Cover
• Disability Cover
• Paid Maternity Leave
• Paid Birthday Leave
• WIFI access

Working Hours:
You will be required to work a maximum of 45 hours per week.
Mondays - Fridays: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.
Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.
This appointment will be made in line with the Company's Employment Equity Plan