Job Description

COLLECTIONS TEAM LEADER

JOB OVERVIEW

JOB TITLE

Collections Team Leader

DEPARTMENT

Collections department

LOCATION

2 Eagle Business Park, Milnerton

REPORTS TO

Collections Manager

GENERAL JOB DESCRIPTION

Managing collections and ensuring that collections targets are met. Ensure all team members follow accounting principles. Ensure high quality invoicing and collection procedures are adhered to.

DUTIES & RESPONSIBILITIES

Governance

Interpret and apply company policy, departmental procedures, and collections process.

Interpret and apply Respect, Integrity, Ownership and Excellence

Daily, Weekly, and monthly reporting

Strategy

Present the Company at meetings.

Conduct and chair meetings.

Compile and present reports to keep the Operations Team (key stakeholders) informed.

Operational

Management of arrear accounts within the collection's environment

Drive continuous improvement suggestions focused on collections, cost savings, developing projects and systems through relationship development.

Analyzing reports and proposing improvement initiatives / strategies

Produce reports and statistics using computer software.

Provide input/insight for the development of reports/dashboards to support optimization of collections.

Identify opportunities and gaps within the pre and/or post activations process.

Provide technical guidance if necessary.

Assist with various projects as assigned.

To monitor and oversee the achievement of individual staff members, team and overall department SLA's and targets providing on the job feedback, technical and customer support as and when required to encourage and develop team members to their full potential.

To ensure that all aspects of regulatory compliance are adhered to and excellence in both customer and client service is consistently achieved to continuously improving the output of the team.

To monitor and ensure that all correspondence processes are executed in a timely manner.

To ensure that all correspondence is processed in an efficient manner which ensures that we maintain high standards of customer service and maximize the potential for recovery.

To ensure that the team operates within all set KPI's, and any breaches are identified and reported to senior management.

Hold regular meetings with and support staff to achieve and drive forward performance and productivity in addition to identifying and addressing underperformance, breaches in the code of conduct and non-adherence to set KPI's in line with company policies.

Hold regular team meetings 1-2-1's, coaching and other performance and development activities as necessary.

Monitor and manage the teams' levels of annual leave, absence, lateness, and breaks/lunches throughout each shift to ensure maximization of productivity and performance.

Utilize, produce, and maintain any reports as required by the department or management to assess, track, and manage a variety of KPIs and standard for the team.

Develop, implement, and run departmental and team incentives which drive performance and morale where applicable.

Manage the relationships and expectations with outsourced providers for the team to continually develop the quality of service provided to our clients and to ensure smooth and uninterrupted delivery of requirements.

Support senior management activities including recommendations for process improvements, provision of information and support for client meetings, performance reviews and audits as required.

Presentation of management communications to team members

Contribute to the overall success and efficient running of the Debt Recovery Unit through a positive can-do attitude and ability to deliver successful solutions in an ever-changing environment.

Perform all such duties and exercise all such powers in relation to the business of the Company as may from time to time be vested in or assigned to you, even though such duties and powers may not normally be performed by you.

EDUCATION & TRAINING

Matric

1-2 years' experience managing a team.

Advantage if have any further qualifications.

KNOWLEDGE & EXPERIENCE

On-the-job in-house training will be provided.

Escalating all queries to the respectable channel partners

Being adaptable to new processes and changes within the business

SKILLS & ABILITIES

Good verbal and written communication skills.

Good listening and presentation skills.

Displays the initiative to quickly identify and resolve matters.

Excellent Customer Service skills.

Solution driven individual.

Proven ability to exceed set targets.

Ability to work quickly and accurately on an independent basis.

Time Management skills.

People skills.

Teamwork

Leading by example

Results orientated.

People Management skills

WORK ENVIRONMENT

Experience in producing quality in a fast-paced environment

HOURS / SHIFTS

08:00 - 17:00 (Monday - Friday) and every alternative Saturday.

_____________________________________________________________________________________________

If you are a motivated leader with a passion for driving results and developing people, and you meet the above requirements, we encourage you to apply.

Please submit your CV to:

recruitment@passivehouse.co.za

Kindly note that only shortlisted candidates will be contacted.

We look forward to receiving your application.

Job Type: Full-time

Work Location: In person