Job Description

Senior Collections Specialist

Life Unlimited.

At Smith+Nephew, we design and manufacture technology that takes the limits off living.

We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited! Our products are in 100 countries globally and supporting this takes a huge effort.

What will you be doing?

The role forms part of the Finance Operations Division and will be responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.

What will you need to be successful?

• Contact customers to collect outstanding debt (phone, e-mail). Ensure that payment terms are met and follow up on overdue amounts.
• Coordinate customerxe2x80x99s queries with the relevant departments for dispute resolution.
• Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)
• Allocate payments and reconcile customer accounts.
• Own portfolio of low, medium and high complexity accounts
• Contribute to accurate customer master data.
• Follow assigned collections strategy.
• Ensure contacts and customer responses are tracked in the system as specified in the SOP.
• Report current statistics and flag any potential bad debt risks to Team Manager and Credit Manager

Successful candidates would need the following:

• At least 2 years of collections or cash application experience in an international environment (credit knowledge can be an asset)
• Sound overview of end-to-end OTC operational and financial controls, business processes and reporting
• Proven record of process improvements
• Excel skills on intermediate level
• Axapta experience

You. Unlimited.

165 years of pioneering innovation requires a relentless focus on whatxe2x80x99s next. Wexe2x80x99re focused on you. Youxe2x80x99re whatxe2x80x99s next...

• Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: Medical Aid and an Employee Wellness Programme and much more.
• Flexibility: Hybrid Working Model (For most professional roles).
• Training: Hands-On, Team-Customised, Mentorship.

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Smith & Nephew