Job Description

This role is about guiding people, keeping operations running smoothly, and helping the team achieve strong recovery results.


You'll focus on supporting your team, solving problems, and making sure our collections work is effective and fair, while contributing to the overall success of the business



Qualifications: What We're Looking For:


Education & Experience



Matric certificate (required).



5-8 years in collections, with at least 2-3 years in a leadership or management role.



Skills & Knowledge



Strong understanding of debt collection laws



Confident using dialer systems and CRM tools



Skilled at planning workloads and keeping the team productive



Able to connect big?picture strategies with everyday operations to achieve recovery goals



Leadership & People Skills



Comfortable presenting to management and sharing updates clearly



Enjoys coaching and supporting team members to help them grow



Handles conflict calmly and applies disciplinary processes when needed



Builds positive relationships with stakeholders



Brings energy, drive, and motivation to inspire the team


Responsibilities: What You'll Do:


Lead the team : Oversee the daily operations of the collections call centre, making sure everything runs smoothly



Keep track of performance : Monitor key metrics, prepare reports, and ensure the team is meeting its targets



Support and coach your people : Guide team leaders and collectors by setting goals, running performance reviews, and providing training to help them grow



Shape the strategy : Develop and put into action collections plans that improve recovery results



Use data to make decisions : Review collections data regularly to spot trends, forecast outcomes, and suggest improvements or automation



Share insights with leadership : Prepare reports and present updates on recovery performance, analysis, and risks to senior management



Set clear standards : Define what success looks like for the team and adjust goals when needed to keep performance on track



Why Join Us?



Be part of a dynamic team driving real impact



Work in a fast-paced, results-driven environment



Opportunity to grow and shape the future of collections at Mr Price Money