Job Description

Job Category: Call Centre
:
This role is about guiding people, keeping operations running smoothly, and helping the team achieve strong recovery results.
You'll focus on supporting your team, solving problems, and making sure our collections work is effective and fair, while contributing to the overall success of the business
Responsibilities:
What You'll Do:
Lead the team: Oversee the daily operations of the collections call centre, making sure everything runs smoothly
Keep track of performance: Monitor key metrics, prepare reports, and ensure the team is meeting its targets
Support and coach your people: Guide team leaders and collectors by setting goals, running performance reviews, and providing training to help them grow
Shape the strategy: Develop and put into action collections plans that improve recovery results
Use data to make decisions: Review collections data regularly to spot trends, forecast outcomes, and suggest improvements or automation
Share insights with leadership: Prepare reports and present updates on recovery performance, analysis, and risks to senior management
Set clear standards: Define what success looks like for the team and adjust goals when needed to keep performance on track
Why Join Us?
Be part of a dynamic team driving real impact
Work in a fast-paced, results-driven environment
Opportunity to grow and shape the future of collections at Mr Price Money
Qualifications:
What We're Looking For:
Education & Experience
Matric certificate (required).
5-8 years in collections, with at least 2-3 years in a leadership or management role.
Skills & Knowledge
Strong understanding of debt collection laws
Confident using dialer systems and CRM tools
Skilled at planning workloads and keeping the team productive
Able to connect big-picture strategies with everyday operations to achieve recovery goals
Leadership & People Skills
Comfortable presenting to management and sharing updates clearly
Enjoys coaching and supporting team members to help them grow
Handles conflict calmly and applies disciplinary processes when needed
Builds positive relationships with stakeholders
Brings energy, drive, and motivation to inspire the team

Skills Required