Collections Clerk
Cape Town, Western Cape, South Africa
Job Description
This detail-loving dynamo will join the Credit & Collections team to drive down overdue accounts and keep clients on track. With a phone in one hand and empathy in the other, theyll chase payments with persistence and professionalism, all while protecting the companys cash flow and reputation.
What you'll do
- Follow a defined collections process from the first date of default
- Contact clients via phone, email, or WhatsApp to follow up on late payments
- Send reminders, statements, and notices in line with policy and compliance
- Negotiate revised payment arrangements when needed
- Log all client interactions and promises-to-pay accurately in the system
- Monitor aging reports to flag and follow up on delinquent accounts
- Escalate complex or risky cases to the Senior Collector or Legal
- Liaise with Customer Service and Credit Assessment to resolve disputes
- Prepare regular reports for internal stakeholders
- Uphold confidentiality and comply with POPIA and NCR regulations (UK-based framework)
- Matric (Grade 12) non-negotiable
- 12 years in a debt collection or finance-adjacent role, ideally in loans/financial services
- Familiarity with loan systems and CRM tools
- Solid skills in Microsoft Excel and financial platforms
- Exceptional attention to detail and negotiation finesse
- The calm confidence to handle tough money chats with empathy and resolve
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Job Detail
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Job IdJD1444146
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R15000 - 25000 per month
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned