Job Description

Exciting Opportunity: Senior Collections Clerk
Are you an experienced collections professional looking to make a meaningful impact in a fast-paced and growing environment? Were seeking a Senior Collections Clerk who is results-driven, detail-oriented, and passionate about ensuring timely debt recovery
With three specialised teams and a growing company, this is your opportunity to join an organisation in an exciting phase of expansion.
About Us
Faircape Group is a leader across diverse sectors including Healthcare, Retirement Holdings, Telecommunications, ISP, Utility Management, Infrastructure Installation, and Property Management. Our healthcare division is a key growth area and experience or interest in working within this sector will be a strong advantage.
Why Join Faircape?
At Faircape, we dont just offer jobs we offer careers with long-term growth and development. As part of our finance team, youll manage a high volume of accounts (150250 active accounts daily), play a vital role in optimising cash flow, and gain exposure to both corporate and healthcare-focused debt collection and we reward that expertise with above market-related salaries.
We Offer:

• Quarterly performance bonuses Your results are rewarded.
• Competitive market-related salaries
• Long service leave We value and reward loyalty.
• Onsite Barista Free coffee to keep you energised
• Subsidised vending machine snacks Quick, affordable treats on demand.
• Discounted internet (ISP) packages Stay connected for less.
• Flexible working hours (06:30 18:30) Find your ideal work-life balance.
• Subsidised parking Hassle-free commuting.

Key Responsibilities

• Managing the Full Collections Cycle From issuing statements and reminders, to negotiating payment terms and securing settlements.
• High-Volume Account Management Overseeing 150250 active debtor accounts daily with precision and efficiency.
• Proactive Payment Chasing Calling, emailing, and following up with overdue accounts to secure prompt payment.
• Relationship Building Creating a professional rapport with clients to encourage on-time payment and future compliance.
• Negotiating Settlements Structuring repayment arrangements that reduce overdue balances without compromising company policy.
• Account Maintenance Updating debtor profiles with accurate contact details, payment notes, and dispute logs.
• Dispute Resolution Investigating and resolving any account queries that delay payment.
• Legal & Bad Debt Handovers Preparing documentation for external collection agencies when required.
• Performance Reporting Producing accurate debtor ageing and collection performance reports for management review.
• Compliance & Confidentiality Ensuring all collections are carried out in line with company policies and regulatory requirements.

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Requirements
Qualifications:

• Financial qualification (advantageous)

Experience & Knowledge:

• Proven experience in a similar collections or debt recovery role.
• Experience in Xero (advantageous).
• Must have advance knowledge of Excel

Skills & Attributes:

• Strong background in debtors, collections, and accounts receivable processes.
• Excellent negotiation and problem-solving skills.
• Ability to work independently and as part of a team.
• Exceptional attention to detail and organisational skills.

Specific Requirements

• Solid and positive references
• Clear health record
• Clear credit record
• No criminal record

Working Hours:
Standard hours are Monday to Friday, 08h00 17h00, with a 45-minute lunch. Flexible start/end times between 06h30 and 18h30 are available with managerial approval.
Location:
Our modern offices are conveniently located opposite Cavendish Square in Claremont, Cape Town.
Apply Today!
If youre ready to bring your skills to an expanding team that values dedication, accuracy, and growth especially in the vital healthcare sector wed love to hear from you.