Job Description

The Collection Clerk/Assistant plays a vital role in the daily operations of the Dispatch and Collection Department. This position is responsible for the accurate collection, handling, and dispatch of goods for customer deliveries and inter-branch transfers. Key responsibilities include operating a forklift, loading and offloading goods, verifying stock, and ensuring that all collections and dispatches are completed accurately, safely, and on time.

Duties And Responsibilities Including But Not Limited To

Assist the Customer Service Clerk in dealing directly with customers either by telephone, electronically or face to face Collect goods from the correct staging areas for dispatch. Operate a forklift/pallet jack to move, stack, load, or offload goods efficiently and safely. Check all outgoing goods against dispatch documents to ensure accuracy. Assist collection drivers with loading and securing loads for delivery to minimize damage in transit. Report any missing, damaged, or incorrect items to the supervisor immediately. Complete collection and dispatch documentation accurately and submit it as required. Prepare 3rd party waybills if and when requested. Prepare goods for outbound shipments, including wrapping, labelling, and palletizing where needed. Maintain housekeeping standards in collection areas and loading bays. Follow safety protocols at all times, including correct equipment handling. Provide customers (internal and external) with weight and dimensions when requested. Assist the Customer Service Clerk with compiling and checking weekly floor report. Assist the Customer Service Clerk to manage the overdue collection report and action where necessary. Communicate delays or collection issues to the supervisor/manager. Assist the Customer Service Clerk to organize workflow to ensure orders are timeously picked and packed and ready for collections. Assist the Customer Service Clerk to manage the collections department's administration. Ensure collections procedures are always followed. Perform other reasonable duties as assigned by management.

Education and Required Skills

Grade 12 (Matric Certificate) Tertiary qualification - highly beneficial Previous experience in a customer service department - highly beneficial Strong customer service orientation Customer-focused with the ability to deliver exceptional service Valid forklift license - highly beneficial Knowledge of customer service principles and practices (2-3 years) Proficiency in relevant computer applications (2-3 years) Understanding of administrative procedures (2-3 years) Strong problem analysis and problem-solving skills (2-3 years)

Skills and Personal Attributes

Excellent interpersonal skills Excellent communication skills - verbal and written Computer literate Customer service orientation Energetic/shows initiative and have ability to work under pressure Ability to consistently deliver quality service even when under pressure Attention to detail and accuracy Energetic/shows initiative and have ability to work under pressure Ability to consistently deliver quality service even when under pressure * Team Player