Job Description

Job Category: Call Centre
:
Join the Mr Price Group as a Debt Collector and utilize your expertise in managing overdue accounts to help us maintain financial health and customer satisfaction!
The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies
Responsibilities:

• Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
• Efficiently processing customer refunds, processing and reviewing account adjustments
• Resolving client discrepancies and short payments
• Accurately updating customers' personal, employment and contact information to maintain their details
• Effectively rehabilitating customers through excellent customer service standards
• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.

• Achieve your targets and enjoy uncapped incentives.
• We offer extensive learning and development opportunities to help you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.

• 6 to 12 months of hands-on experience in collections.
• Strong negotiation skills to effectively manage and resolve accounts.
• Excellent communication skills to connect with customers and colleagues alike.
• Understanding of NCA requirements related to collections and credit control.
• Familiarity with the life-cycle of an account and the collection process.