Collections Agent
Cape Town, WC, ZA, South Africa
Job Description
Key Responsibilities:
Proactively contact customers via telephone and in writing in order to drive collections Work to agreed quality standards and agreed timescales Responsible for managing complaints and ensuring compliance Liaise with internal and external colleagues throughout the business and externally with customers Dealing with customer queries and internal queries within agreed SLAs to reduce customer debt Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer records and proactively collect information Outbound calls to customers Maintain customer information on system Inbound call handling
Qualifications
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Grade 12 / Matric 12 months collection experience in a collections call center environment essential International customer experience essential
Additional Information
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Computer literate Excellent verbal and written English communication skills Good negotiation skills Decision making, and analytical skills A high-level of understanding, patience and empathy to navigate difficult customer conversations with professionalism under pressure Team player with a disposition to learn Objection handling ability
Job Location
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Job Detail
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Job IdJD1473768
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned