Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

The Cloud Solution Architect role involves gathering customer insights, mapping architecture, and proposing digital transformation solutions based on Microsoft technologies. The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures. The role is within the CSA Global Delivery team. It is a centralized group consisting of both full-time employees (FTEs) and Partner CSAs dedicated to enhancing the customer's experience with Microsoft as they transition to hybrid/public cloud solutions. We achieve this by offering our customers value through adaptable and efficient delivery methods, all underpinned by standardized processes.

This role is ideal for a technology leader with deep expertise in SharePoint (On-Premises and Online), Microsoft Viva, and Microsoft Teams, with a strong track record of delivering successful modernisation and migration projects for enterprise customers or partners.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

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Architect and deliver end-to-end solutions using SharePoint (On-Prem and Online), including content migration, modernisation, and custom development. Lead the design and implementation of Microsoft Viva modules (Connections, Insights, Topics, Learning) to enhance employee experience. Drive Microsoft Teams adoption and integration strategies, including governance, lifecycle management, and app extensibility. Collaborate with customers and partners to translate business needs into technical solutions, ensuring alignment with business outcomes. Provide technical leadership across the solution lifecycle--from envisioning and planning to deployment and optimization. Develop and maintain solution architectures, technical documentation, and reusable assets. Act as a trusted advisor to stakeholders, guiding them through digital transformation journeys. Stay current with Microsoft 365 roadmap and AI innovations to proactively shape solution strategies.

Qualifications

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Required Qualifications:Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in Data and Analytics Technologies on Premises and on Azure cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

o OR equivalent experience

Preferred Qualifications:Proven experience with SharePoint migrations and modernisations, and tools. Strong sharepoint development background in SPFx, Power Platform, Graph API, and Azure Functions. Hands-on experience with Microsoft Viva and Teams extensibility (bots, tabs, messaging extensions). Demonstrated success in customer or partner-facing projects, with strong storytelling and solution-selling capabilities. Deep understanding of Microsoft 365 architecture, security, compliance, and governance. Excellent communication, presentation, and stakeholder management skills.



Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.