Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayxe2x80x99s xe2x80x98iNTTerconnectedxe2x80x99 world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldxe2x80x99s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team? Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

Performs IT functions such as design, analysis, evaluation, testing, debugging, and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems.

Analyzes, installs, acquires, modifies, and supports operating systems, database, or utilities software. Plans, conducts, and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires, and implements projects for LAN and/or WAN systems.

Plans, designs, acquires, and implements telecommunications voice/wire systems.

At higher job levels, may contribute to the development, testing, evaluation, or design of system or infrastructure architecture used throughout the IT solution set.

Working at NTT

Cloud Data Centre Engineer is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Cloud Data Centre Engineer is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Cloud Data Centre Engineer focuses on second-line support for incidents and requests with a medium level of complexity.

Key Roles and Responsibilities

Monitoring and maintenance of all Data Centre critical infrastructure

Performing planned / preventative / predictive maintenance of all infrastructure

Fault detection of critical infrastructure

Switching and isolation of MV and LV equipment

Daily walk arounds and inspections of electrical and mechanical systems and equipment

Offering technical support at Data Centre by performing system/network installation, configuration, and troubleshooting of Cisco Access layer switches to ensure optimum operations.

Carrying out preventative maintenance of data center equipment and devices.

Monitoring system processes to ensure smooth operations.

Comply to working methods ensuring that all client SLA and MSA's are achieved.

Monitor customer network servers and storage systems to ensure uptime and efficient resolution of issues.

Configuring Cisco Access Layer switches for clients and making sure there is Layer 2 connectivity to the Core switches.
Installing and configuring Windows Server / Linux on physical servers as well as installing any software as per clients request.
Troubleshooting connectivity issues in the Hosting environment.
Troubleshooting connectivity issues to and from firewalls on the Nexus 5k switches

Role also includes some technical documentation writing including Client liaison, both verbally, electronically and face-to-face with both technical and non-technical audiences

Compliance

Maintain compliance in accordance with all relative policies and procedures.

Meet agreed interdepartmental OLA (Operational Level Agreement)

Skill Requirements

Good technical abilities

Effective communication skills, active listener, ability to understand requirements and be able to explain complicated technical process in a simple to way to nontechnical staff is a requirement for successful data technicians.

Proactive problem solver, perform rapid and accurate assessments.

Ability to work independently, as well as being a positive team player.

Self-motivated

Conducts self professionally, exhibits elevated levels of tolerance and patience.

Responsible for continued learning and self-development

Quick response to potentially critical situations

Trouble shoot systems and components to identify root causes of failures.

Implement corrective actions promptly to mitigate the negative effects of system changes.

Good Microsoft Office skills

Qualifications and Experience

A minimum of 5-7 years post qualification experience

Relevant data centre experience preferable

Good knowledge on Data Centre environments and critical infrastructure systems preferable

Certifications

CCNA/CCNP

Cloud Virtualization

ITIL v4

Advantageous

Linux capabilities

MPLS

Cisco Nexus 2K FEX's (Fabric Extenders) and Nexus 5K switches

What will make you a good fit for the role?

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer xe2x80x93 where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology xe2x80x93 backed with a 150-year heritage of using technology for good. With 40% of the worldxe2x80x99s internet traffic running on our network and where Emoji were first invented, you can be proud of the groupxe2x80x99s many new xe2x80x98firstsxe2x80x99.

Making a difference xe2x80x93 by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self xe2x80x93 in a progressive xe2x80x98Connected Workingxe2x80x99 environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career xe2x80x93 with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation