Job Description

Job Title: Client Success Specialist: Export Logistics Country: South Africa Area: Western Cape Cape Town, WC Monthly Salary: R 15000 - R 35000 Industry: IT / Computers / Software About the Role We are looking for a Client Success Specialist to join our team, focusing on our Export System - the flagship solution used by many fruit exporters / marketing agents across South Africa. This role is critical in helping our clients succeed in the Fruit Supply Chain Logistics space, supporting them in their daily use of our software and ensuring they get maximum value from our solutions. What You Will Do Act as the first point of contact for clients, providing support via phone, email, or remote access. Assist clients with the logistics side of the export process, helping them navigate workflows, troubleshoot issues, and apply best practices. Understand client requirements and translate them into system usage to achieve their business goals. Develop strong relationships with client personnel, building trust and ensuring client satisfaction. Provide training to clients (remote or in person) on the system's logistics functionality. Collaborate with internal teams to log issues, test solutions, and suggest system improvements. Occasionally provide after-hours or standby support as needed. Who You Are Willing and keen to obtain a strong understanding of the fruit logistics supply chain. Passion for solving problems and supporting clients. Strong communication skills in English (Afrikaans an advantage). Detail-oriented, organised, and able to manage time effectively. Comfortable working independently and collaboratively in a fast-paced environment. Location: Durbanville, Cape Town (with hybrid/remote flexibility - allowed to work primarily remotely from home) Schedule: Full-time About Us DiPAR Systems has been building software solutions for the fruit industry since 1992. Our Export System is one of the most widely used in South Africa, helping exporters and marketing agents streamline their fruit accounting and logistics operations

Job Type: Full-time

Work Location: In person