Job Description

We are a fun and fast-growing marketing startup focused on short-form content for platforms like YouTube, Instagram, TikTok, and Reddit.The RoleYou will be responsible for :

• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Partnering with the sales team to ensure that new customers are onboarded successfully.
• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
• Ensuring a high level of customer renewals.
• Building strong product expertise and providing training & ongoing support as required.
• Providing feedback and advocacy on customer pain-points to internal teams.

• Candidate must have a minimum of 2 years of experience in client relationship management or similar role
• Demonstrated success in driving client/talent performance and revenue growth
• Experience with social media content strategy, particularly Instagram (highly preferred)
• Background in modeling, influencer marketing, or talent management (advantageous)

• Exceptional English communication skills (written and verbal)
• Outstanding organizational abilities with meticulous attention to detail
• Proactive problem-solving approach with strong critical thinking skills
• Ability to balance nurturing relationships while driving performance outcomes
• Excellent time management skills to handle multiple competing priorities
• Demonstrated ability to work independently with minimal supervision
• Strong interpersonal skills with the ability to build rapport quickly
• Conflict resolution abilities for managing challenging conversations

• Leadership Role
• Flexible working options
• Opportunity to make a positive impact

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