Client Success Manager
Home Based, ZA, South Africa
Job Description
We're looking for a confident, relationship-driven operator who can manage key client accounts, nurture warm leads, and take ownership of selling and renewing high-ticket monthly packages. You should be comfortable presenting to clients, communicating clearly, and acting as a trusted partner who ensures both client satisfaction and strong retention.
This role is ideal for someone with:
Experience working in creative or content creation agencies
Experience in organic marketing or influencer marketing
A strong background in a similar customer success roles,
especially high-ticket service packagesThis is a remote role requiring reliable internet access and communication tools.
Key Responsibilities
Client Management
Serve as the primary point of contact for assigned clients Build long-term, trust-based relationships Ensure satisfaction, smooth workflows, and consistent communication
Sales Ownership
Confidently sell and renew high-ticket monthly service packages Conduct sales calls with integrity and clear communication Manage renewals and maintain strong retention metrics
Lead Nurturing & Onboarding
Support warm inbound leads and guide them through the pipeline Coordinate onboarding steps for new clients Ensure a streamlined client journey from first call to ongoing delivery
Client Retention & Upsell
Identify opportunities for upsells or contract extensions Help clients understand new initiatives, added value, or expanded packages
Presentations & Reporting
Lead client calls and presentations Deliver clear reports, insights, and performance summaries Provide recommendations that support client goals
Requirements
Experience in
creative/content agencies
ororganic/influencer marketing environments
Experience inorganic/influencer marketing environments
Proven ability tosell and renew high-ticket monthly packages
Strong communication, problem-solving, and organisational skills Experienceworking with high-value or discerning clients
Passion for client success, marketing strategy, and achieving results
Fluent inEnglish
Equivalent client success or client retention experience
Benefits
Training and development to grow into a high-level operator Competitive base salary with performance-driven bonuses Work alongside organic marketing, influencer strategy, and consumer app brands * Supportive, fast-moving team focused on results and innovation
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Job Detail
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Job IdJD1597592
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHome Based, ZA, South Africa
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EducationNot mentioned