Job Description

OUR HIRING PROCESS:

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionalsxe2x80x94every person is unique. We promise to give your candidacy a fair and detailed assessment.
• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSEmedia team.
• From there on, it's decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

The Client Success Expert is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Responsibilities:

• Establish a trusted, strategic advisor relationship with assigned customers and drive continued value, and customer satisfaction, encouraging retention and growth

• Be an advocate for client feature requests and work cross-functionally with our Product team to help move projects forward

• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment

• Work closely with the Sales team as they close new business and hand over new customers and trials for onboarding

• Onboard new clients, proactively reach out to existing clients to improve user engagement, conduct quarterly/annual business reviews, and have renewal/termination conversations with clients

• Assist existing clients with their questions and needs and coordinate this process with other involved teams

• Build a Knowledge Base to help customers drive value from Infotelligent products

• Track and report on key metrics for Customer Adoption and Success

Qualifications We are committed to being great, and we are looking for someone who:

• Possesses strong communication, interpersonal, and organizational skills

• Is customer-centric and has empathy towards customers and their needs

• Can think creatively and is not afraid to challenge the status quo

• Is independent and has a problem-solving plus get-it-done attitude

• Previous experience in customer service positions (2+ years)

If you think you'll be a great candidate and you're ready to grow with us, let's talk.

• WORKING HOURS: 9 AM - 6 PM in the EST time zone