Job Description

Client Success Associate (CSA) - Remote

Client Success | Account Management | Retention-Focused

RoleCompensation:

Base Salary + Performance Base Commission

Job Type:

Full-Time

Work Location:

Fully Remote

Schedule:

Monday-Friday | 8-hour day

About Tree Traction

Tree Traction is a performance-driven marketing agency helping tree service and trade service businesses grow through proven lead generation and automated booking systems.We are a team that values accountability, clear communication, continuous improvement, and building long-term partnerships--with both our clients and our colleagues.

Role Overview

The Client Success Associate (CSA) is responsible for ensuring clients achieve measurable business results and long-term satisfaction. You will be the primary point of contact for assigned clients, guiding them through onboarding, supporting ongoing performance, and maintaining retention.This role is perfect for someone who:

Enjoys building strong client relationships Takes ownership of outcomes Is proactive, highly organised, and solution-oriented Values long-term growth and stability Thrives in a performance-based environment

Compensation & Earnings

This role includes a

base salary plus performance-based commission

.

Base Salary (based on experience):

R25,000 - R45,000 per month (ZAR)

Commission & Incentives:

Performance-based commission linked to client retention and account performance Additional incentives for exceeding retention and client satisfaction targets Total earnings grow with strong client outcomes and long-term retention

Core Skills

Client Relationship Management:

Builds trust and long-term partnerships

Communication & Presentation Skills:

Explains strategy, results, and next steps clearly

Data Literacy:

Identifies trends, risks, and opportunities from performance data

CRM & Process Discipline:

Maintains accurate records and follows up consistently

Project Management & Organisation:

Manages multiple client accounts effectively

Commercial & Business Acumen:

Understands how services translate into client value
Experience in agency, tree services, or trade services is a plus.

Top Behavioural Traits

Empathetic Listener:

Understands client concerns, demonstrates emotional intelligence, and accepts feedback

Proactive Leader:

Anticipates issues, takes initiative, and drives solutions forward

Problem Solver:

Handles challenges calmly and focuses on resolution

Adaptable & Strategic:

Adjusts quickly while keeping long-term client outcomes in mind

Value-Focused:

Connects activity, data, and tools to real business results

Key Responsibilities

Support client onboarding and ensure smooth transitions from sales Act as the main point of contact for client questions, updates, and issues Proactively monitor client performance and identify risks or opportunities Deliver clear, data-driven monthly performance reports Communicate product updates and ensure client adoption of systems Build long-term client relationships to support retention and growth Maintain accurate records in CRM and project management tools Collaborate with internal teams to resolve client issues efficiently

Ideal Candidate Profile

2+ years' experience in Client Success, Account Management, or Customer Support Strong communication and relationship-building skills Comfortable managing multiple clients remotely Highly organised with strong attention to detail Emotionally intelligent and confident in client-facing conversations Comfortable learning and using CRM and digital tools
Job Type: Full-time

Pay: R25000,00 - R40000,00 per month

Work Location: Remote