Job Description

What is our client?
At our client, we're revolutionising the way chiropractic clinics acquire new patients.

We make chiropractors' lives easier by automating patient acquisition with AI and helping clinics grow sustainably.

What will you do as a Customer Success Associate?
You'll be the person responsible for helping our clients get the most out of their our client subscription.

Your mission will be to help them achieve their goals, optimise their ad campaigns, and contribute to the evolution of the product.

You'll wear many hats -- support, analyst, strategist -- because we're a fast-growing startup.

We're looking for people with the right attitude, who want to play big and grow alongside the company.
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Your day-to-day:

Analyse and optimise Meta ad campaigns Onboard clients and train them on the platform Follow up with clients and provide ongoing support Work closely with the CS and Product teams Must-have requirements (If you don't meet these, we kindly ask you not to apply) Strong motivation to start fast in a tech startup Excellent English level, written and spoken (any additional language is a plus -- your clients will be English-speaking)
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Nice-to-have (big plus):

Digital marketing knowledge (Meta Business Manager, Google Ads or TikTok Ads -- you can set up campaigns yourself) Proactive and organised mindset -- we move fast (we use Notion) Previous experience in Customer Success teams (1+ year)
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What we offer:

Fully remote work Competitive salary Flexible schedule and lots of learning opportunities Commitment and willingness to learn are extremely important to us.

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.