Job Description

Join our CP360 Family, today!

Join Our Canadian-Inspired Team in Durban: Embrace Excellence Together!

Who We Are:

At

ContactPoint 360

, we put people first. As a global customer experience company, we partner with top brands to deliver outstanding service through meaningful interactions. Our Durban team is growing, and we're looking for passionate, people-focused individuals who thrive in a fast-paced, hospitality-driven environment.

The Opportunity:

We are seeking dedicated and professional

Client Services Representatives

to join our established contact center to manage client relationships and provide customer support . This is an excellent opportunity for individuals who are service-oriented, target-driven, and eager to build a long-term career in a reputable organization.

What You'll Do:

Regularly communicate with clients to request and review documentation related to the case. Communicate via phone call, email and text with clients to gather required information in order to further qualify them for cases. Confirm that all clients are being reached out to on a consistent basis Accurately file documents in the appropriate databases with all required information and notes. Perform a variety of file maintenance tasks for electronic files in compliance with the firms policies. This includes creating and retrieving files when necessary. Assist clients with the discovery phase of a case an provide pre-determined answers to their questions, refraining from providing legal advice. Other duties as assigned.

What You Bring:

Matric / Grade 12 (essential) Bachelor's degree (preferred) 1-3 years related experience in customer or client services (essential) Must be comfortable adapting to rapidly shifting goals, willing to "role up your sleeves" to solve a variety of challenges Ability to acquire a basic understanding of legal terminology Outstanding oral and written communication skills Ability to provide exceptional client service using various methods of communication Ability to work independently or as part of a team Skilled in problem- solving and critical thinking Ability to demonstrate empathy to clients in various situations Excellent organizational skills and attention to detail Ability to collaborate across functional teams Excellent time- management skills proven ability to meet deadlines and adapt to changing priorities Ability to maintain confidentiality and exercise discretion and good judgement Proficiency with technology, including computers, software applications and phone systems Proficiency in Microsoft Office, specifically Word, Outlook and Excel Ability to work night shift hours

What We Offer:

Competitive remuneration package Comprehensive training and professional development opportunities A stable, structured, and supportive work environment

Location:

This is an

on-site position

based at our Durban- Mount Edgecombe Offices.

Why Join Us?

A people-first company culture A modern and collaborative workspace Career development opportunities

Company Information

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences.

As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We're not just a service provider--we're a partner in driving real results.

ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people--it's in our DNA.


Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed--they're essential.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients' customers into loyal advocates for life.


Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ

Location:

This is an

on-site position

based at our Durban- Mount Edgecombe Offices.

Why Join Us?

A people-first company culture A modern and collaborative workspace Career development opportunities

Company Information

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences.

As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We're not just a service provider--we're a partner in driving real results.

ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people--it's in our DNA.


Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed--they're essential.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients' customers into loyal advocates for life.


Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ