Job Description

Who We Are

:

At Kurtosys, we help asset and wealth managers turn complex data into clear and accurate sales, marketing, and client reporting content. Our platform operates at scale in highly regulated environments, solving real-world challenges for some of the world's leading financial institutions.

Your Impact

:

Once a client goes live, the real work begins.



As a Client Service Manager, you'll own the delivery experience for a portfolio of high-value clients. You'll ensure our solution performs at its best, evolves smoothly, and delivers real value through structured change, reliable releases, and responsive day-to-day support. Success means clients experience seamless service, risks are spotted and managed early, and internal teams stay aligned.

Your Objective:

Lead day-to-day delivery including change programs, releases, and support tickets Coordinate cross-functional teams across support, product, development, QA, and design to deliver smooth, predictable outcomes Monitor client account health, identify risks early, and implement mitigation strategies Maintain accurate records and reporting in the CRM, supporting strategic account planning Drive continuous improvement and knowledge sharing within the Customer Support team Collaborate with Relationship Managers to provide operational insight (not sales or upsell)

What

You'll

Need to Succeed

:

Must-Have:

4-6+ years in client service management in a SaaS environment Strong project management knowledge (Agile, Scrum, or similar) Excellent communication, stakeholder management, and problem-solving skills
Ability to manage multiple clients and priorities with confidence

Nice-to-Have:

PMP, PRINCE2, or other project management certification Technical understanding of SaaS platforms and software development processes Experience in FinTech or Asset management industries

What

W

e Offer:

Hybrid working and flexible hours for a healthy work-life balance Employee wellbeing programs and generous leave policy Access to learning platforms and opportunities to grow your career International exposure within a global SaaS business




If you're ready to own delivery outcomes, work with sophisticated clients, and making complex systems run smoothly after go-live, apply now!