Job Description

We are seeking a highly motivated Client Relationship Manager to manage, retain, and expand our enterprise client accounts. Your focus will be on building lasting client relationships, driving strategic growth, and ensuring that clients achieve maximum value from our solutions.

This role entails:

Customer Centricity and Relationship Management

Build strong, trusted relationships that position you as a strategic partner and extension of the client's marketing team.

Operational Excellence

Ensure seamless delivery, proactive support, and operational accountability across all client touchpoints. This includes:

Client Education and Enablement - Educate clients on solution capabilities and new features

Product Support - Resolve product queries efficiently

Renewals and Negotiations - Lead renewal conversations to secure ongoing partnerships and maximise value

Contract Health Management - Track renewal cycles, forecast risks, manage RAG (Red/Amber/Green) statuses

Knowledge and Industry Experience

Be the subject-matter expert clients rely on for digital marketing strategy and product innovation.

Strategic Value and Growth Enablement

Drive strategic outcomes and measurable value for clients through consultative engagement.

Client Growth and Commercial Impact

Maximise account growth through consultative selling, upselling, and value-driven expansion.



Skills required

Proven experience in enterprise account management or client relationship management.

Strong understanding of digital marketing, SaaS solutions, and feature adoption strategies is a plus.

Strong relationship-building and client-facing skills.

Ability to operate independently and manage multiple priorities.

Entrepreneurial mindset with creative problem-solving skills.

Adaptable and resilient in a fast-paced, high-growth environment

Education

Desirable:

A bachelor's degree in Communication Management or a diploma or qualification in the related field

Minimum:

High School Grade 12