Client Relationship Manager (call Center)
Pretoria, Gauteng, South Africa
Job Description
Job Summary Pretoria
Permanent
R18000 to R22000
Client Relationship Manager (Call Center)
Location: Pretoria
Salary: R 18 000.00 to R 22 000 p.m
Our client in the Digital printing industry has an opening for a Client Relationship Manager in their call Centre.
Job Specification:
- Management of a 5- seat call center, setting of goals, staff training and motivation.
- Implementing new policies and protocols that will improve client experience.
- Developing scripts and standardizing responses to create cohesion and effective communication.
- Implementing CRM software and ensuring the effective use thereof.
- Dealing with complaints and resolving problems.
- Ensuring that online ordering issues (payment gateway, software issues) are dealt with immediately and effectively.
- Communicating effectively and professionally between production and the client.
- Maintaining a strong knowledge of company processes - understanding the delivery workflows, dispatch protocols, ordering and tracking software's, company promotions, etc.
- Reporting to management on a weekly basis.
- 5 years call center experience
- 3 years management experience
- Knowledge of IT, printing or photographic processes.
- Has to be fully bilingual in both English and Afrikaans
AtripleA Recruitment and Temps
www.aaaa.co.za
AtripleA recruitment & temps
Recruiter
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Job Mail
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Job Detail
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Job IdJD1252379
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R18000 per month
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Employment StatusPermanent
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Job LocationPretoria, Gauteng, South Africa
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EducationNot mentioned