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Client Relationship Advisor
Aon South Africa is recruiting a Client Relationship Advisor in our Commercial department, based on a hybrid basis at our head offices in Sandton.
The purpose of the role is to maintain, retain and service clients by improving day to day client relationships including servicing their portfolios.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Responsible for being the primary point of contact for clients
Responsible for the entire client life-cycle, including renewals, endorsements and/or cancellations.
Works with High Volumes Sales on new business
Responsible for maintaining and improving client satisfaction, retention, revenue and profitability
Responsible for organic growth including upselling and cross selling
Ensure high quality and efficient delivery of all client servicing, administrative and transactional activities
Responsible for the renewal process which includes pre-renewal, negotiating terms with insurers and present renewal terms to the client
Works with the admin team to finalise the renewal documents
Negotiates with insurers on any discounts, following requests from clients
Manages and facilitates the cancellation process and creates the necessary refunds where applicable
Responsible for answering calls in the contact centre and assisting clients
Responsible for credit control
Skills and experience that will lead to success
Qualifications.
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