Job Description

Primary Purpose

To build, manage relationships with regional customers and ensure all operational, contractual obligations, compliance and Service Levels Agreements are always met.

Minimum Requirements

Qualifications

Matric with Fleet Administrative experience Fleet Management Diploma (Ideal) Marketing or Sales Diploma or degree (Ideal) Previous client relationship management

Experience

3 - 5 years' experience within the Fleet industry, preferably within Leasing Environment and knowledge of the Road Traffic Act

Duties and Responsibilitie

s include but not limited to:

FINANCE

Revenue Protection

Scrutinize CIS monthly to ensure all units on lease correctly billed to customers

Revenue Generation

Identify new and additional initiatives within the scope of the contract

Debtors Management

Improved Debtors Age collection rate, no invoices older than 60 days Ensure GRVs are issued for all outstanding invoices (revenue assurance)
CUSTOMER CENTRICITY

Customer Service Excellence

Relationship management and building Accurate and timeous reporting in line with contract requirements Ensure customer requirements are attended to and action timeously. Logging of activity on relevant CRM tool Compulsory monthly business reviews.

Service Level Agreement

Work closely with all internal stakeholders to ensure the Bank is achieving the minimum 95% target.

Query Resolution

Maintain constant communication for quicker resolution times Manage escalated queries and resolve timeously Acknowledge customer communication within 8hrs of receipt

Know Your Customer

Customer information must be always updated

Customer Queries

Timeously resolve all customer queries

Customer Complaints

All complaints logged and resolved within 48 hours with feedback to customers

OPERATIONAL EXCELLENCE

Replacement Plan

Actively manage the Vehicle Replacement Program:

Timeous quoting Customer consultation to ensure the asset specification is correct for the application of the vehicle. Ensuring that all quotes are processed timeously to procurement for asset ordering. Ensuring the accurate and timeous approval of quotes RFQs must be loaded on MS Teams Tool Manage order status. Provision of quotes within 5 working days within the SLA End of Contract management

Contract Management and Reporting

Timeous Report submission Manage client fleet utilization and restructure Facilitate adhoc requests No STR extension past 12 months Managed utilization in line with contracted parameters Support MMU in managing outstanding POs Manage ETA and delivery of new vehicles with internal stakeholders Preparation of monthly customer reports for discussion

Compliance

Obtain BRN/Proxy documentation on a quarterly basis Ensure all license discs are obtained and delivered to customers before expiry

Odometer Readings

Preparation and presentation of monthly odo file in time for running of variable billing

LEARNING AND GROWTH

PDP and Training

Have a formal PDP and proactively manage Achievement of objectives/milestones set out in the development plan Contribute to overall team outputs Identify any training needs No outstanding compulsory training

Employee Net Promoter


Level of satisfaction by employees

This position is advertised in line with our commitment to Employment Equity.