Job Description

Job Summary Role Overview As a Client Liaison Officer, you will manage the customer experience from initial contact through to vehicle collection. This role is ideal for someone with strong interpersonal skills, who can confidently communicate with clients, insurance companies, and workshop staff. Key Responsibilities o Greet customers and provide a welcoming and professional first impression. o Manage customer bookings, inquiries, and follow-ups. o Keep customers informed about repair progress, timeframes, and any changes to estimates. o Liaise between customers, estimators, and the workshop team to ensure clear and timely communication. o Assist with processing insurance paperwork and claims. o Handle customer concerns or complaints professionally and promptly. o Maintain accurate records of client interactions and repair status updates. Requirements o Previous experience in customer service, reception, or client liaison (automotive industry experience is a bonus). o Excellent communication and interpersonal skills. o Professional presentation and phone manner. o Strong organisational and multitasking abilities. o Basic computer literacy (Microsoft Office, job tracking software, email). o A proactive attitude and problem-solving mindset. Please send CV to or contact 0713487308
AUTORECRUIT
2022
2-10
Automotive
Recruiter
About
We're making it simpler to find jobs in the Automotive Industry. Recruitment is changing, and we're here to ensure you're matched to the right company whatever your skill level. Because we specialise in the motor industry, we know what motor body repairers are looking for and how to find the best fit for you. Whether you are looking for a permanent or temporary role, we want to hear from you. Take a few moments to search our latest vacancies. If you're unable to find what you are looking for, please send us a mail as we have a vast client base that we collaborate with. Vacancies are being added all the time, keep a look out!