Job Description

Job Purpose

To execute the FICA and KYC through engaging with CIB clients on-line or at their premises to obtain verification documentation and information for purposes of ongoing due diligence reviews.

Job Responsibilities

Keep cost of service at acceptable levels by managing own unit expenses and capacity. Plan and implement cost effective processes by aligning to best practice Ensure that operations adhere to budget constraints by planning and controlling expenses. Ensure early detection of issues and reporting thereof to the project and/or to the client. Communication of revised timelines, roadblocks, change requests and resource negotiations with stakeholders by conducting meetings and/or sending emails. Develop and maintain collaborative relationships with internal and external stakeholders by actively managing call programs. Measure client satisfaction through self-outbound and independent external surveys. Ensure clients fully understand on/off boarding processes and procedures by constantly communicating with them. Build client value proposition by building strategic relationships with key internal stakeholders Maintain acceptable risk profile by adhering to risk policies as evidenced by the risk officer. Adhere to compliance requirements by meeting cluster requirements of 100% as reported by compliance. Ensure continuity in the role and single view of clients by recording all on-site interactions with clients with client software technology. Ensure communication and single service experience by clients by meeting all internal compliance governance requirements Ensure quality and compliance in company sign up process by monitoring adherence to legislation. Ensure that all projects are managed by following defined processes and procedures. Management and escalation of risks and issues by regular feedback sessions with stakeholders Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned. Identify training courses and career progression for self through input and feedback from management Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate Preferred Qualification
Advanced Diploma/Bachelor's Degree, LLB or Compliance/AML Certificates. Minimum Experience Level
Must have 3-5 years in a relationship management experience

Technical / Professional Knowledge

Banking knowledge Banking procedures Business Acumen Business principles Business writing Communication Strategies Data analysis Governance, Risk and Controls Microsoft Office Nedbank policies and procedures Nedbank vision and strategy Principles of financial management Principles of project management Relevant regulatory knowledge Relevant software and systems knowledge Decision-making process Nedbank culture Cluster Specific Operational Knowledge Behavioural Competencies
Communication Energy Building Trusting Relationships Managing Work Sales Disposition Sustaining Customer Satisfaction
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Please contact the Nedbank Recruiting Team at +27 860 555 566