Claims Team Leader

Centurion, Gauteng, South Africa

Job Summary Main activities and key responsibilities:

The Claims Team Manager is responsible for the following, including, but not limited to:

Ensuring SLAxe2x80x99s are being met per agreements with clients
Ensure claims are managed in accordance with Binder Agreements
Ensure that the correct processes are followed per Insurer/Broker and Client
Validation of Claims
Handling of claims above mandate
Management reports
Delegation of duties
Managing exceptions
Handling of complaints and escalations via email and telephone calls
Management and motivation of staff
Attending client and insurer meetings
Training of staff and ensuring all training registers are completed
Managing and maintaining interdepartmental relationships
Ensuring discipline in the department
Assist with administrative functions and undertake special projects as and when requested
Ensure that employees under supervision are being supervised per FAIS and FICA standards
Resolving issues / problem areas arising from reports.

Customer Loyalty Consultants (Pty) Ltd

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