Job Description

CAREER OPPORTUNITY

Santam's Motor COE Claims has a position available for a Motor COE Claims Service Consultant that will be based at West End Office Park, Centurion or The Hill on Empire, Johannesburg. Depending on the motor COE requirements.
WHAT WILL YOU DO

The purpose of this position is to process all the allocated HCV Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all communication, queries with the client, Intermediary/Service Provider as well as arranging rental on the claim.

KEY RESPONSIBILITIES

Manage workload and instructions from system through any communication and or documents. Required to check completeness and correctness of documents. Responsible for all actions to get claim assessment ready. Contact client or intermediary telephonically for outstanding information. Required to follow up on claims to receive digital images and or any documentation necessary for Assessment. Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters. Process payments and orders as per Assessor instruction Compiling of all rejection letters and distribution thereof to relevant stakeholders

QUAILIFICATIONS & EXPERIENCE

Matric Fully computer literate (MS Office) 2 - 4 years' claims experience Any previous claims handling, pre-support and or post support experience is advantageous. Prior experience in dealing with Heavy Commercial, AGRI, Yellow Machinery, Carvan and Motorcycle claims will be advantageous. Knowledge of Claim Centre, BPM and Searchlight will be advantageous.

SKILLS

Ability to verify and interpret policy and appraisal detail. Good communication skills Telephonic skills Ability to handle conflict and negotiate. Basic business ethics

COMPETENCIES

Problem solving. Information Seeking Producing creative solutions. Adapting to changing circumstances. Performing under pressure. Deciding & initiating action. Teamwork and cooperation Customer Service Orientation

WHO ARE WE

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions--including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover--we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career--apply now and be part of a company that's shaping the future of insurance. This is Freedom!