Claims Navigator
Pretoria, Gauteng, South Africa
Job Description
Duties & Responsibilities
Key roles and responsibilities:
- Claims Processing: Register claims, confirm documentation, and assist claimants through the process.
- Guidance & Support: Provide clear information on policy terms, benefits, and procedures.
- Coordination: Act as the central point of contact between internal teams and external organizations.
- Issue Resolution: Monitor claim progress and resolve delays or basic claim-related issues.
- Confidentiality: Manage sensitive information with discretion.
- Payments & Banking: Capture and verify proof of payments (POPs) for claims and refunds, confirm and load banking details.
- Policy Management: Save and assist with policy schedules, ensuring accessibility.
- Customer Feedback: Manage and respond to reviews on Hellopeter.
Education:
- Matric / Grade 12 (essential)
- A certificate or diploma in insurance, finance, or administration (advantageous)
- 0-2 years of experience in claims administration, insurance, or customer service
- Experience handling confidential data
- Proficiency in MS Office (Word, Excel, Outlook)
- Excellent communication and interpersonal skills
- Strong attention to detail and time management
- Problem-solving and multitasking abilities
- High level of professionalism and confidentiality
- Customer-centric mindset
Skills Required
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Job Detail
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Job IdJD1564130
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R12,500-14,999 per month
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Employment StatusPermanent
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Job LocationPretoria, Gauteng, South Africa
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EducationNot mentioned