Claims Customer Experience Expert (australian Hours) (stellenbosch)
Job Description
Claims & Customer Experience Expert - (Australian hours) - (Stellenbosch) Other
Stellenbosch - Western Cape - South Africa
ENVIRONMENT:
Our client, a company transforming the future of bicycle security, is looking for a driven and customer-oriented Claims Consultant to join their team. In this role, you'll manage the full claims processfrom first contact to resolutionwhile ensuring all claims meet policy and regulatory standards. Youll also play a key role in identifying and investigating potentially fraudulent claims. Ideal candidates bring either experience in the cycling or insurance industries or hold a relevant three-year degree. If you're passionate about delivering excellent service and making a difference in a growing, innovative company, they would love to hear from you.
DUTIES:
- Provide an end-to-end service where you facilitate the whole process from contacting the client to gathering information/evidence, reviewing and validating the evidence, quoting the correct replacement/s, and then facilitating the replacement process.
- You will have to manage and deliver a superior claims service to ensure that all claims are investigated and settled within the limits of the policy coverage.
- Provide support to the AU / NZ team by providing technical claims and bicycle knowledge.
- Passion for providing excellent customer support
- Ability to manage end-to-end claims processes
- Ability to detect fraudulent claims
- Understanding of policy and regulatory compliance
- Experience in the cycling industry
- Insurance knowledge
- A three-year degree (in any field)
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Job Detail
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Job IdJD1477310
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationStellenbosch, Western Cape, South Africa
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EducationNot mentioned