Job Description

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Claims consultant
Details
Closing Date 2025/08/29
Reference Number HOL250825-2
Job Title Claims consultant
Business Unit Hollard Insure
Department Claims
Job Family Operations - incuding Claims, Policy Servicing, Underwriting and Retentions
Job Type Classification Permanent
Reporting To Claims Manager
Number of Positions 1
Location - Town / City Bloemfontein
Location - Province Free State
Location - Country South Africa
Job Advert Summary
Hello... an exciting new opportunity has just become available in our Insure, Broker Distribution. We are looking to recruit a Claims Consultant in the Central Region, BFN.
Role Objectives
Responsible for managing Branch claims assigned, within the branch mandate, within the set standards required by the company thus contributing to the productivity of the claims department. Maintaining the standards of the claims department thus enhancing the image of Hollard, as well as ensuring technical aspects for claims settlement are adhered to. Contribute to the growth and profitability of Hollard and ensure strong working relationship between all stakeholders.
Key Responsibilities:

• Technical expertise: To evaluate and investigate all claims received in order to prevent possible leakage to the company in the settlement of claims.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the Company.
• Service to brokers: Over and above normal claims processing duties such as technical advice and other assistance.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Registration: All claims received to be registered within 24 hours of receipt.

Required Knowledge and Experience

• Good knowledge of Commercial (including AGRI) & Personal insurance with at least 5 years' experience
• Claims procedure
• Insurance terminology
• Legal knowledge (prescription act, insurance act, FAIS)
• Underwriting knowledge (ability to interpret policy wording, understanding how claims information impacts on underwriting)
• Basic risk assessment knowledge (understand the assessment process, with an ability to appoint the right assessor)
• Reinsurance and treaties (basic understanding)
• Product knowledge
• Basic financial knowledge (estimates, premiums, co-insurance)
• FAIS compliance

Educational Requirements

• NQF 4 Insurance qualification or equivalent advantageous

All Hollard appointments are made in line with our DEI policy.
Hollard is unapologetically committed to creating and enabling a workplace that values your diversity with a true sense of care, dignity and inclusion.?We actively seek to hire for your different lived experiences (including, but not limited to disability, race, religion, ethnicity, culture, language and social origin , gender diversity, sexual orientation, neurodiversity). These grounds enhance cognitive diversity and psychological safety in our workplace for everyone.
We proudly promote the "Hollard Way we work," which is a combination hybrid work environment at this time.? We offer flexibility in our work as far as possible, dependent on the nature of the role. Even if you don't meet all our selection criteria, we encourage you to apply!
Policy
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals. We encourage applicants living with disabilities to apply.
Hollard does not charge individuals seeking employment any fees, whether for registration, application, administration or placement.
Hollard. All rights reserved.
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