Job Description

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online.We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

Minimum Qualification Required

Grade 12/Standard 10/NQF4


Minimum Experience
At least 1 year experience in a short-term insurance industry Previous call center experience with an above average performance track record


Deliverables include, but will not be limited to
Capture/Register claims on systems Handle administration and follow ups concerning claims. Liaise with clients, service providers & assessors. Handle and resolve queries from clients/service providers. Validate claims within turnaround time. Handling and resolving queries and problems from clients and service providers. Payment of claims and invoices from service providers within specific turnaround times Conduct all the above to the required performance and quality standards that are in place.


Competencies Required
Excellent administration and organisational skills Excellent interpersonal and communication skills (verbal and written) Self disciplined and self motivated Problem solving/initiative Negotiating Tenacity and resilience Be an analytical thinker with an investigative instinct Customer service oriented Deadline and results oriented Attention to detail Takes ownership and responsibility Adaptability Conflict handling attitude

Knowledge and Skills

Claims administration
Claims settlements of a complex nature
Payment approval and rejections
Operate within claims guidelines and compliance
Coach and mentor less experienced short term claims clerks

Personal Attributes

Business insight - Contributing independently
Manages complexity - Contributing independently
Plans and aligns - Contributing independently
Interpersonal savvy - Contributing independently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 14 May 2025.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.