Job Description

KNOWLEDGE AND SKILLS REQUIREMENTS

• Previous working experience in senior management for a minimum of 5 years
• CA (SA) and /or MBA from a recognised institution
• In-depth knowledge of different business functions such as Operations, HR, Finance, Marketing.
• Experience in strategic planning and business development
• Good knowledge of data analysis and KPIs
• Familiarity IT/Business infrastructure
• Outstanding organizational and time management skills
• Excellent interpersonal and leadership skills
• Great communication and presentation skills
• Problem-solving mindset
• Analytical skills
• Basic understanding of business law and corporate governance

KEY PERFORMANCE AREA/MAIN RESPONSIBILITY

Financial Health

• Participate in the setting of financial targets
• Ensure cost effective use of company assets
• Analyze, interpret financial operations data and metrics
• Create and communicate reports management and other business stakeholders

Customer Service and Relationships

• Set comprehensive goals for business growth and success
• Take the lead in business expansion activities
• Maintain relationships with key clients, suppliers and other stakeholders
• Ensure shareholder engagement and that shareholder needs are met

Operational Excellence

• Ensures efficient operational systems are in place across company operations to support customer service delivery
• Drive innovation, automation and digitisation to improve process efficiencies
• Design, plan and implement business strategies, plans and procedures
• Ensures that operations follow a standard operations procedure
• Oversee daily operations and the work of senior management
• Ensure that business registers and maintains ISO 9001 level standards
• Ensures that operations are in line with POPI and other related Data Security legislation

People Management

• Establish policies and procedures that promote service excellence, company culture and vision
• Ensures application of standard and fair performance management system
• Lead by example
• Motivate and develop employees
• Contribute to a constructive and positive work environment
• Promote Team work

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