Job Description

At Clicks Retailers, we are committed to innovation and excellence in our retail operations. Our Distribution Centre in Cape Town is a critical hub, and we are seeking a skilled Change Manager to lead and facilitate effective change management within our Warehouse Management System (WMS) team. This role will play a pivotal role in ensuring the successful implementation of new systems and modifications, driving efficient transitions, and enhancing our operational excellence.
Job description
Job Objectives

• Apply a structured methodology and lead change management activities in WMS implementation.
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a program.
• Support the design, development, delivery and management of communications.
• Assess the change impact.
• Conduct impact analyses assess change readiness and identify key stakeholders.
• Provide input, document requirements and support the design and delivery of training programs.
• Build a Change Plan / Approach for the program.

In addition to the above, more specifically for this program:

• Complete change management assessments
• Identify, analyse, and prepare risk mitigation tactics.
• Identify and manage anticipated resistance.
• Consult and coach project teams.
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
• Support and engage senior leaders.
• Coach Managers and supervisors.
• Support organizational design and definition of roles and responsibilities.
• Coordinate efforts with other specialists.
• Integrate change management activities into project plan.
• Evaluate and ensure user readiness.
• Manage stakeholders.

Minimum requirements
Education

• Matric
• Bachelor's Degree (B.Com, Bus. Sc or BSc) which includes organisational transformation and change management and consulting /related field.

Experience

• 5 -7 years as a Change Manager
• Min 3 years' experience with large scale change initiatives
• Proven change management delivery and measurement of success
• Experience in training and facilitating workshops
• Experience and knowledge of change management principles and methodologies
• Previous experience in a large retailer is an advantage
• Distribution management experience
• Leading change initiatives in Warehouse Management Systems

Job Related Skills

• Proficiency in Microsoft Office Suite
• Excellent spoken and written communication skills
• Solid knowledge of warehouse and distribution operational procedures
• Strong numeric abilities
• Strong attention to detail
• Deciding and initiating
• Writing and reporting
• Negotiating skill
• Organising and communication skills
• Compliance and governance skills
• Leading and supervising skills
• Deadline Driven
• Ability to work under pressure

Skills Required