Job Description

Listing reference:

023102

Listing status:

Online

Apply by:

30 December 2025

Position summary

Industry:

FMCG & Supply Management

Job category:

FMCG, Retail, Wholesale and Supply Chain

Location:

Western Cape

Contract:

Fixed Term Contract

EE position:

Yes

About our company

Clicks Group

Introduction

At Clicks Retailers, we are committed to innovation and excellence in our retail operations. Our Distribution Centre in Cape Town is a critical hub, and we are seeking a skilled Change Manager to lead and facilitate effective change management within our Warehouse Management System (WMS) team. This role will play a pivotal role in ensuring the successful implementation of new systems and modifications, driving efficient transitions, and enhancing our operational excellence.

Job description

Job Objectives

Apply a structured methodology and lead change management activities in WMS implementation. Apply a change management process and tools to create a strategy to support adoption of the changes required by a program. Support the design, development, delivery and management of communications. Assess the change impact. Conduct impact analyses assess change readiness and identify key stakeholders. Provide input, document requirements and support the design and delivery of training programs. Build a Change Plan / Approach for the program.

In addition to the above, more specifically for this program:

Complete change management assessments Identify, analyse, and prepare risk mitigation tactics. Identify and manage anticipated resistance. Consult and coach project teams. Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan. Support and engage senior leaders. Coach Managers and supervisors. Support organizational design and definition of roles and responsibilities. Coordinate efforts with other specialists. Integrate change management activities into project plan. Evaluate and ensure user readiness. Manage stakeholders.

Minimum requirements

Education

Matric Bachelor's Degree (B.Com, Bus. Sc or BSc) which includes organisational transformation and change management and consulting /related field.

Experience

5 -7 years as a Change Manager Min 3 years' experience with large scale change initiatives Proven change management delivery and measurement of success Experience in training and facilitating workshops Experience and knowledge of change management principles and methodologies Previous experience in a large retailer is an advantage Distribution management experience Leading change initiatives in Warehouse Management Systems

Job Related Skills

Proficiency in Microsoft Office Suite Excellent spoken and written communication skills Solid knowledge of warehouse and distribution operational procedures Strong numeric abilities Strong attention to detail Deciding and initiating Writing and reporting Negotiating skill Organising and communication skills Compliance and governance skills Leading and supervising skills Deadline Driven * Ability to work under pressure