Job Description

Job Overview
We are seeking an experienced and dynamic Change Management Advisor to lead the people and organisational change aspects of our GRC software implementation. This role plays a critical part in ensuring smooth and sustainable adoption of new technologies and processes across. The Change Management Advisor will work closely with the Diligent One implementation team to support client deployments of GRC software, driving engagement, managing stakeholder expectations, and reinforcing long-term change.
Reason for vacancy: New Role
Reporting to: Head of Services
Management level of role: This is not a management role
Working environment & travel: Team-orientated environment. Drivers license and own transport is essential. Possible travel into the rest of Africa.
Location: Hybrid (Rosebank)
Working hours: 07:30 to 16:00 or 08:00 to 16:30 when in the office and will ideally understand that there may be times that they need to work overtime on projects. When based at client sites, the individual will need to work the working hours stipulated by the client.
Key Responsibilities
Change Strategy & Planning: Design and implement a comprehensive change management plan tailored to GRC software deployment. Conduct impact analyses, readiness assessments, and stakeholder segmentation. Build and maintain a change roadmap, integrating key deliverables with project milestones and business readiness targets.
Stakeholder Engagement: Build and maintain relationships with key stakeholders across client departments. Act as a liaison between the Implementation team, Project Management team and end users to promote engagement and alignment.
Communication & Engagement: Develop and execute communication strategies to keep stakeholders informed and involved. Draft clear and compelling communications such as program briefs, FAQs, email updates, executive presentations, infographics, and stakeholder reports.
Training & Capability Development: Collaborate with implementation leads to ensure effective knowledge transfer and user enablement. Ensure the development of user manuals, SOPs, quick reference guides, e-learning modules, and job aids tailored to impacted roles.
Change Readiness & Adoption: Identify potential areas of resistance and develop strategies to address concerns. Monitor adoption and manage feedback loops for continuous improvement.
Required Experience

• Completed Bachelors degree in Business, IT, Change Management or related field.
• Minimum 3-5 years of experience in change management, ideally within software or IT transformation
• Strong project management skills and ability to navigate complex organizational environments.
• Proven track record of delivering successful change in the private and public sector.
• Excellent communication, facilitation, and stakeholder influencing skill.
• Certification in Prosci, APMG, or similar change methodologies is a plus.
• Desirable Experience
• Familiarity with GRC tools (e.g., TeamMate, Barnowl, Cura or similar platforms).
• Project management certification (e.g., PMP, PRINCE2, Agile PM) is a plus.

Behavioural Skills & Soft Competencies
Work Ethic and Attention to Detail: Possesses a strong work ethic, commits to excellence and demonstrates meticulous attention to detail with a genuine passion for accuracy in all endeavours.
Customer-Centric Approach: The candidate exhibits a desire to exceed customer expectations by delivering exceptional service and value.
Performance under Pressure: Excel in working under pressure and adhering to strict deadlines without compromising quality. Demonstrate the ability to work independently, self-manage, and remain focused on tasks.
Adaptability and Learning Orientation: Effectively prioritise tasks and adapt to evolving priorities while maintaining focus. Stays calm and composed under pressure, particularly when facing resistance, delays, or ambiguity. Openness to direction, coupled with a proactive attitude towards learning and innovation.
Professional Communication and Relationship Management: Display professional business etiquette in all interactions, ensuring effective communication. Proficient in managing client expectations and fostering strong client and stakeholder relationships. A self-starter who identifies and addresses project risks proactively, ensuring successful outcome.
Interested parties can send their CV to tamsinj@surtech.co.za

Skills Required